Beware of rogue traders targeting homeowners with spray foam

We are seeing a worrying increase in cases of unscrupulous individuals falsely claiming to be specialists in spray foam insulation removal, or posing as representatives of trusted bodies. Their objective is to persuade homeowners to carry out unnecessary removal, often at significant expense.

Spray foam insulation is a highly effective way to improve the energy efficiency of homes, provided the installation is done correctly, in line with manufacturers’ instructions and by a registered, professional installer.
Most properties that have had spray foam installed properly do not have problems and removal is unnecessary. Reports of moisture, rot, or structural issues are generally very rare when all pre‐installation assessments have been carried out and post‑installation documentation is in order.
Mortgage lenders typically assess each property on its own merits. If the contractor was registered, the spray foam meets required standards, and the documentation exists, lenders should accept the installation without issue.

Contacting homeowners unexpectedly—via door-to-door, phone calls or mail shots, claiming that the spray foam must be removed urgently.
Claiming false associations with reputable trade bodies or using mis‐leading information about grants or regulations.
Pressuring for quick decisions, often quoting high costs and promising risks if removal is not done immediately.
Presenting fake or exaggerated paperwork or using scare tactics around reselling or mortgage approval to scare homeowners into agreeing.
Claiming that the government has banned spray foam.
Stating that their advice and inspection is certified and that removing the spray foam will make the building mortgageable.

Do not feel pressurised in agreeing expensive removal work, as this is generally the last resort and if installation has been carried out correctly should not be necessary. Rogue traders often try to scare or rush homeowners into removal and demand payment up front.
Do not rush decisions
Seek an independent assessment prior to making any decisions. If unsure, arrange for a survey by a chartered surveyor with experience of spray foam who can inspect whether there are real issues before you agree to anything.
Check credentials and verify these. Always ask if the person you are dealing with is registered, qualified and a member of a recognised industry body, then check these out for yourself. If someone claims membership of a trade or manufacturer body, check the veracity via their official website or by direct enquiry. Do not be afraid to take the time necessary to do this and say you will respond in due course when you have verified the information provided,

Report any suspicious behaviour or unsolicited offers claiming your spray foam must be removed to trading standards via this link.

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