Some 19 months after being Commissioned by then Energy Secretary Amber Rudd, the Each Home Counts (aka Bonfield Review) has been published. It’s been a long journey with BRUFMA and some of its members being involved in the process along the way. But it’s not over now that the report is published, in fact it’s just the start.
The review highlights a number of recommendations, the main one of which is to introduce a Quality Mark for all energy efficiency measures and for all companies who operate in the sector. This must be a positive step in ensuring consumer confidence and restoring faith in the energy efficiency sector. Anyone signing up to the quality mark will also need to adhere to three key elements which make up the new framework:
- A Consumer Charter to ensure all consumers receive excellent customer service with a clear redress process and guarantee protection
- A Code of Conduct setting out how companies behave, operate and report
- Codes of Practice which are relevant to the installation of each measure under consideration to minimise the risk of poor quality
BRUFMA supports these key recommendations which recognise the importance of thermal insulation in improving energy efficiency and the importance of high quality products and installation standards.
BRUFMA President Kevin Bohea said “Thermal insulation is one of the most cost-effective ways of improving the fabric energy efficiency of a property which reduces consumer bills and supports with the delivery of carbon targets. Quality should be at the forefront of energy efficiency policy and high standards will ensure that industry is trusted by consumers. BRUFMA members represent almost 50% of the UK’s thermal insulation market and our members’ expertise and experience tells us that the backing of both installers and consumers is an important element of successful policy delivery. The review aims to address this by delivering cross-cutting recommendations for consumer protection, advice and guidance, quality and standards, compliance and enforcement and skills and training with sector specific recommendations for insulation and fabric.”
The recommendations in the review outline a positive approach towards ensuring continued and improved levels of trust in the sector for both installers and consumers. With a Ministerial sign off from Baroness Neville-Rolfe (Minister of State at the Department for Business, Energy and Industrial Strategy) and Gavin Barwell (Housing Minister) BRUFMA looks forward to following the next steps for the review and how these recommendations are implemented.
You can see a full copy of the report here.